Insurance

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Adam led a 170-person team and served as the most senior data and analytics officer for Zurich Insurance, a top-10 global commercial and retail insurance company, with the team principally sitting in Slovakia, Spain, Switzerland, and the UK. He was hired by the Global Chief Operating and Technology Officer, a direct report to the CEO, and tasked with responsibility for data architecture, governance, innovation, visualization, strategy, and regulatory response.


In this role, Adam managed a $70MM budget supporting more than 80 separate programs, including operational business intelligence supporting finance, HR, marketing, claims, underwriting, and other critical business functions. Over the course of a year, he:
 

  • Created a 5-year strategic roadmap for data and analytics across the company
     
  • Identified and executed on a $2 million/year cost savings initiative, while at the same time growing headcount in necessary functions, via a near-shoring strategy
     
  • Launched a continent-wide big data delivery center in Barcelona, with projected bottom-line impact of $120 million over 5 years. Adam selected the site, conducted the RFP process to identify a strategic partner, and staffed the facility with a mix of FTE hires and consultants per the strategic plan.
     

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Other impact

Adam developed a comprehensive service strategy and operational model for a large U.S. health insurer to reduce churn in the medium business market by 3% over 24 months.